Powered by Zoho – Streamline Sales, Tickets, and Shift management into One Seamless System
To find out more, call us now at: +971-58-536-2253
ITEG’s Sale Desk
In a market where response time and customer experience define success, our integrated
Zoho‑powered Help Desk & CRM is your partner in operational excellence. Built on Zoho Creator, it unifies ticketing, SLAs, accounts, contacts, leads, deals, activities, products, departments, and more—so your teams sell smarter and support faster from one place.
Key Benefits
Say Goodbye to Fragmented Tools!
No more juggling separate systems for support, sales, and follow‑ups—our unified suite covers tickets, CRM, and communication end‑to‑end.
Streamlined Operations, Maximum Efficiency!
Automate assignment, escalations, and stage transitions with blueprints and workflows; keep resolutions moving without manual chasing.
Faster Responses, Happier Customers!
Enforce SLA policies by priority and account tier to deliver on time, every time.
Real‑time Insights, Informed Decisions!
Use quick views, detailed reports, and dashboards for instant visibility into ticket queues, pipeline health, and team performance.
Simplified Integration, Reduced Costs!
Connect your Zoho stack and common channels (email, telephony, and more) to eliminate swivel‑chair work and cut integration overheads—following the same “all‑in‑one” spirit as our Retail ERP page.
Our Retail Solution Advantages
Instant Implementation
Get started quickly with prebuilt modules and tailored tweaks, minimizing downtime while aligning with your processes
Intelligent Ticketing & Assignments
Auto‑assign by department, priority, or skill; trigger alerts and escalations when SLAs risk a breach
Unified Sales + Support Workspace
From Leads and Deals to Tickets and Tasks, keep every customer interaction connected—no lost context.
Shift & Rotation Scheduling
Plan agent capacity with shifts/rotations so work is covered around the clock.
Powerful Analytics
Drill into department queues, agent performance, customer tiers, and campaign impact—right inside the app.
Enhanced Business Analytics
Buying Zoho Books and Zoho CRM separately can significantly increase your costs. Our solution combines CRM + Help Desk in one platform—delivering the same power at a fraction of the price
Our Services
Eurosoft Help Desk - Case Studies
Get started quickly with prebuilt modules and tailored tweaks. Minimize downtime while aligning with your business processes.
Admin Guide – Eurosoft Help Desk (Zoho Creator Application)
Auto-assign tickets by department, priority, or skill. Trigger alerts and escalations when SLAs are at risk.
Eurosoft Help Desk - User Guide
Manage everything from leads and deals to tickets and tasks in one place. Keep every customer interaction connected and traceable.
Eurosoft Help Desk FAQ
Plan agent capacity with shift scheduling and rotations. Ensure 24/7 support coverage without overloading your team.
Eurosoft Privacy Policy
Gain deep insights with built-in analytics. Track agent performance, customer tiers, and campaign impact directly in the app.
Powered by Zoho Eurosoft – Terms of Service
Avoid the cost of separate tools. Our unified CRM + Help Desk solution delivers full functionality at a fraction of the price.
Who We Serve: Industries and Sectors
Tailored for a range of retail environments, our ERP system is ideal for any retailer looking to streamline operations and enhance efficiency, from single storefronts to large franchises and integrated eCommerce platforms.
Customer Support Teams
Centralized ticketing, SLAs, and knowledge‑rich histories for consistent service.
Sales & Account Management
Pipeline + support context in one view, improving conversions and renewals.
Field & Operations
Tasks, calls, and events tied back to tickets and accounts for full visibility.
Services, Retail, Logistics, and Tech
Any organization that needs unified CRM and help desk to scale customer experience. (Section format mirrors the “Who We Serve” block on your Retail ERP page.)
Packages Offered
Help Desk & CRM – Standard (5 Users)
- Unified ticketing + basic CRM (Leads/Deals).
- Priority & status management, canned responses.
- Standard reports and email channel
- Basic shift scheduling
- Best for: Small teams starting with structured support + simple sales
Help Desk & CRM – Professional
- Everything in Standard, plus:
- SLA policies by tier, multi‑department routing
- Blueprints for deal/ticket stages, reminders & escalations
- Telephony/email integration, custom dashboards
- Best for: Growing support desks and multi‑team operations
Help Desk & CRM – Enterprise
- Everything in Professional, plus:
- Advanced analytics, custom roles/profiles, audit logs
- Vendor/product linking, contracts/renewals
- Optional AI‑assist, customer portal & live chat
- Best for: Larger organizations with complex workflows & compliance
To get details on our packages and pricing call our Sales Representative today on +971-58-536-2253