Help Desk (FAQs):
This document contains answers to frequently asked questions (FAQs) about using the Eurosoft Help Desk system.
Eurosoft Help Desk is a Zoho Creator-based application designed to manage accounts, tickets, contacts, calls, departments, and support operations.
Yes. Using the ‘Assign Agents For Department’ form, you can assign one or more agents to a department by selecting them from the Support Agent field.
Use the ‘Assign Agents For Department’ form, select the agent and department, then choose ‘Remove’ under Operation Type.
In the Accounts form, you can add products under Main Product, Products list, and Other Products fields. You can also enter Product Sold Dates and Descriptions.
Use the Email form. Enter the recipient’s email in the ‘To’ field, add a Subject and Message, and optionally link the email to a related ticket.
Go to the Accounts form, enter the required details such as Account Name, Account Number, and select the Account Status. Then click Submit.
Navigate to the Calls form, select the Call Owner, Contact/Lead, Call Type, and enter the Call Purpose and Result. Save the entry by clicking Submit.
Yes. The system allows linking of Tickets with Accounts, Calls, Contacts, and Deals to maintain context of customer support activities.
The Accounts form includes License Expiry Date tracking. You can set notifications or check the Dispatch License Expiry section for status.
Please reach out to your system administrator or the support team assigned to your organization.